Tag: itsm
All the articles with the tag "itsm".
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The Translation Layer: What I Learned Building Meridian
Eighteen months of turning messy human documentation into something machines can actually use — and what that taught me about the gap between how humans know things and how AI needs to receive them.
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The Irreplaceability Question
The Anthropic Economic Index flagged my job as highly AI-exposed. Here's what I think they got right, what they missed, and where the actual edges are.